Policies & Conditions

General Terms:

Seller hereby incorporates these terms and conditions into its proposal and purchaser acknowledges consent hereto upon any signed acceptance of a proposal. This sale as described in the proposal is expressly conditional upon purchaser’s assent to the terms and conditions set forth below. These terms and conditions may be modified or supplemented only by a written document signed by an authorized representative of seller. These terms and conditions supersede any prior and/or contemporaneous correspondence or agreements, whether written or verbal, between purchaser and seller. Written proposals expire thirty days from the date of issuance.

Ordering Information:

All orders must be approved in writing on a formal proposal as prepared by the seller. The approved proposal shall be the final expression of the order. Any changes or modifications to a signed proposal, including any changes to pricing, must be approved in writing by an authorized representative of seller.

Payment Terms:

Payment for 100% of the net order is due upon receipt for any orders under $15,000.

All other NEW FURNITURE orders require a 50% deposit due at time of order placement, 40% due upon

shipment of product from the manufacturer or a notification from Wholesale Office Furniture,

with the remainder 10% due within 30 days of the installation. A 1.5% daily late fee will be assessed to balances paid outside the 30 day threshold.

USED FURNITURE orders require an 80% deposit due at time of order placement. 20% due within 10 days of the installation.

Wholesale Office Furniture is not a finance company. Deposits will need to be paid before processing the invoice. Financing options are available upon request.

All Credit card purchases are subject to a 3% processing fee.

Returns, Changes, and Cancellation:

Orders may not be returned, changed or cancelled, in whole or in part, after order processing with the manufacturer.

Redistribution of Original Design:

Any redistribution of Wholesale Office Furniture’s original design will constitute a 25% fee of the item total.

Installation and Inspection:

For installation cancellation, a 72hr notification is required, or a $100 fee will be addressed.

Any unforeseen installation additions, such as stairs, after hours & weekend delivery, are subject to additional fees at the sellers discretion.

Any changes to the original installation placement are subject to additional fees at the sellers discretion.

Physical inspection and site measurements are encouraged to ensure the furniture will fit as designed.

Wholesale Office Furniture is not a contractor or electrician. Those parties will need to be hired to complete any work outside of the furniture installation.

Lead Time:

The estimated lead time is an estimate. Please allow additional time for order processing and freight. The estimated lead time begins once the order has been signed and paid for. Occasionally, items may be backordered and will be subject to further delays.

Refunds and Returns:

Refunds and returns are not available for new or used products after order processing has been completed.

Damaged Items:

Occasionally, items may arrive damaged from the freight carriers. We will work diligently to correct the situation and inform you of any delays. Such shortages are to be notified to the seller within 5 working days. Only the damaged or missing items may be deducted from the final balance until installed.

Delivery:

Please allow up to 2-3 weeks for delivery of your product after it is received by Wholesale Office Furniture. ALL online orders are curbside drop-off unless otherwise specified. Lift-gates are available for an added fee of $85. White glove delivery & installation may be available in your area for an added fee (please reach out to inquire). Inside delivery is available for orders made within a 20 mile range of Salt Lake City, UT.

Digital Renderings:

Digital renderings may appear differently than the actual product. Physical inspection of laminate and fabric samples before placing an order is recommended.

Invoice Signing:

All invoices will need to be signed before any product is ordered.

Contact Information:

To contact someone from Wholesale Office Furniture for help with your account, or with questions about how our service works, please call 801-758-6639.

Warranty:

Product warranties are set forth by the manufacturer. Official warranty information is available upon request.

By placing an order with Wholesale Office Furniture, the customer agrees to all of the above terms and conditions

At Wholesale Office Furniture, we strive to provide our customers with high-quality new and used furniture that meets their needs and expectations. However, we understand that sometimes things don’t work out as planned. That’s why we offer the following refund policy for our customers.

 

New Furniture:

 

If you are not satisfied with your new furniture purchase, you may cancel within 2 days for a full refund. This allows time for the order to be cancelled before production begins.

If production has already begun, the order cannot be cancelled

Used Furniture:

Used Furniture is sold AS-IS with no refunds.

Special Orders:

 

Special order items are not eligible for refund or exchange.

 

Storage Fees:

 

Customers who choose to store their purchased items with us for more than 30 days will be charged a storage fee of 15% of the purchase price per month.

Cancellation Policy:

 

Orders canceled within 2 business days may be canceled at no charge, if the product is not already in production. Please reach out to customer service to confirm.

Please note that our refund policy only applies to purchases made directly from our store. If you have any questions or concerns about your purchase, please contact us as soon as possible so that we can assist you.